Fraudulent Bank Charges

GGA - IDT Case Study - Fraudulent Bank Charges_17015_0116A customer contacted Generali Global Assistance’s (GGA) 24/7 assistance center to report that she was notified by her bank that her account had been flagged for fraudulent activity. Though her bank refunded the money taken from her account, she wanted to ensure that her identity had not been compromised any further and take the necessary steps to protect her identity in the future.