Personal Cyber
Protection Services

Iris® Identity Protection’s new cyber protection services are designed to help reduce the risk of cybercrime interrupting consumers’ lives by providing a suite of online data protection software along with the personal advice and technical assistance consumers want.

 

Interested in learning more? Fill out the form below to request a demo.

Why Personal Cyber Protection?

We are more connected than ever – from smartphones to IoT devices - and with these technological advances comes greater convenience, but also greater risk. Our cyber protection services are designed to minimize cyber threats, offer expert guidance, and provide restoration support should your customers' computers, mobile devices, or home internet become impacted by a cyberattack.

In 2019, the FBI's Internet Crime Complaint Center (IC3) received 23,775 business email compromise (BEC)/email account compromise (EAC) complaints with adjusted losses of over $1.7 billion. Additionally, the IC3 received 2,047 complaints identified as ransomware with adjusted losses of over $8.9 million.

In total, the IC3 received 467,361 complaints with reported losses exceeding $3.5 billion, a number which continues to rise year over year. Iris® Identity Protection’s new cyber protection services help reduce the risk of these types of crimes interrupting consumers’ lives.

*FBI 2019 Internet Crime Report

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24/7 Personal Cyber Protection Advice and Guidance

Our dedicated team of Cyber Risk Specialists are available to assist with any concerns or questions about staying safe online and cyber attacks. Services include:

  • Phone support to answer questions on best practices, review attempts of device compromises such as spam emails, and suggestions on prevention
  • Educational articles on security topics such as home network, email, online browsing, unsecured WiFi hotspot usage, and backup & restore

Online Data Protection

The Online Data Protection software provides peace of mind when browsing the Internet on your PC/Mac or laptop. Included are three pieces of software:

  • RansomStop™ – Monitors all attempts at encryption activity. Protects emails, photographs, spreadsheets, and other files from being encrypted and held for ransom
  • DataScrambler® – Protects from spyware attempting to steal confidential information, log your keystrokes, and access your computer’s built-in webcam
  • PhishBlock® – Detects malicious websites designed to steal information by using proactive and customized anti-phishing technology
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Data Recovery and Device Clean-Up Assistance

Our dedicated team will work to remove malware, ransomware, and/or viruses from computers and internet-connected devices via remote access. We’ll also make sure important personal files stay intact. Services include:

  • Updates and upgrades of operating system (OS) patches related to security vulnerabilities in PC and mobile devices
  • Assistance in device restoration to a working state, including OS reinstallation or device reset
  • Assistance with setup of regular backup to a preferred solution to ensure optimal availability in the event of loss
  • Scan and removal of infections such as virus, malware, adware, etc. where possible
  • Device tune-up to improve performance and operability

Home Internet Security Restoration

Our dedicated team of specialists will work with victims of a cyber attack to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure. Services include:

  • Identification and troubleshooting internet service to confirm issue and repair any connectivity operating system (OS) or configuration issues on devices
  • Advice on resolution steps if the issue is outside of the home environment
  • Optimization of WiFi for connected devices in the home environment
  • Troubleshooting, research, and repair of router or connected devices; ensuring that the router is updated to the latest OS and firmware
  • Ensuring that the connected home bridge is updated to the latest OS and firmware
  • Providing information and answering questions on best practices to secure the home network
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Elevating Your Business

Offering comprehensive identity & cyber protection services not only positions you as a trusted advisor, it also provides immediate and ongoing positive touchpoints with your customers. Moreover, these touchpoints allow you additional opportunities to increase engagement and deliver high-quality value – leading to higher customer satisfaction and retention.

And while traditional anti-virus tools are important, Personal Cyber Protection Services provide your customers immediate, powerful, and detailed guidance when they need it.

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